Legal

Refund Policy

Last updated: January 1, 2026

1. FOCUS+ Subscription

FOCUS+ is a monthly subscription that unlocks seasonal themes, exclusive furniture, and advanced stats. Fees are charged automatically at the start of each billing cycle.

2. Cancellation

You can cancel FOCUS+ at any time, for any reason, with no cancellation fee. After cancelling, you'll keep access to FOCUS+ features until the end of your current billing period.

3. Eligible Refunds

You may request a refund in the following situations:

• Technical failure: A platform outage prevented you from using FOCUS+ features for more than 72 consecutive hours.
• Duplicate charge: A system error charged you twice for the same billing period.
• 7-day cooling-off period: You request a refund within 7 days of your first subscription and haven't heavily used the FOCUS+ exclusive features.

4. Non-Refundable Situations

• Requests made more than 7 days after subscribing.
• Requests based on not understanding what the subscription includes (please review the feature list before subscribing).
• T-coins or virtual item purchases (if direct purchase becomes available in future).

5. How to Request

Email focustown1314@gmail.com with the subject line "Refund Request" and include:

• Your account email address
• Your subscription date
• A brief explanation of your reason

We'll review and respond within 5 business days. Approved refunds are returned to your original payment method within 7–14 business days.